Terms & Conditions – Complete Terms of the jet9 Gaming Platform

📌 1. General Terms & Conditions

The following terms and conditions ("Terms") govern your use of the online gaming services operated by jet9 (hereinafter referred to as "we", "the Platform", or "the Company"). These Terms constitute a legally binding agreement between you and jet9.

By using the jet9 platform, you confirm that you have read, understood, and agreed to be fully bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our services.

• Jet9 reserves the right to update these terms and conditions at any time.
• Updated terms take effect as soon as they are published on the website.
• Visit this page regularly to stay informed about updates.
• Any clause in the terms may be interpreted in both Bengali and English; in the event of a dispute, the English version shall prevail.

👤 2. Account Registration & Verification

To create an account with jet9, you must provide accurate and complete information. Registering with false or incorrect details may result in account closure and forfeiture of any balance.

Account Registration Terms:

• Each person may create only one account. If multiple accounts are found under the same individual, all of them will be closed.
• The mobile number provided at registration must remain active, and OTP verification must be completed.
• You are responsible for keeping your account password confidential. Do not share your password with anyone.
• The account holder is solely responsible for all activity on their account.
• Transferring or selling your account to another person is strictly prohibited.

KYC Verification:

KYC (Know Your Customer) verification is mandatory for withdrawals above a certain limit. This process may require a copy of your national ID or passport. Withdrawals may be delayed if KYC verification is not completed.

💰 3. Deposit & Withdrawal Rules

Jet9 supports deposits and withdrawals through the most popular mobile banking methods in Bangladesh. The following rules apply to all transactions.

Deposit Rules:

• The minimum deposit amount is BDT 50.
• Deposits can be made via Mobile Banking, Nagad, and Rocket.
• Deposits are typically credited to your account within 5 minutes.
• If your deposit is delayed for any reason, please contact our support team.
• Deposits must be made only from a mobile banking account registered in your own name.

Withdrawal Rules:

• The minimum withdrawal amount is BDT 200.
• Withdrawals are processed in 15 minutes or less.
• The maximum daily withdrawal limit depends on your account level.
• Withdrawals may only be made to the same payment method used for the original deposit.
• Full KYC verification may be required before your first withdrawal.

🎁 4. Bonuses & Promotional Offers

Jet9 regularly offers welcome bonuses, reload bonuses, free spins, and various promotional offers. Each bonus offer comes with specific terms and conditions that must be followed.

General Bonus Terms:

• To withdraw bonus funds, you must meet the specified wagering requirements (typically 10x to 30x).
• Every bonus offer has a set expiry date; any unused bonus will be forfeited once it expires.
• Multiple bonus offers cannot be claimed at the same time.
• A maximum bet amount may apply while playing with bonus balance.
• Playing progressive jackpot games with bonus funds may be restricted in some cases.
• Bonus balance cannot be withdrawn directly; it only becomes withdrawable after wagering requirements have been fulfilled.

🎮 5. Gaming Conduct & Rules

All members must maintain honest and fair conduct while playing on jet9. Game outcomes are determined by technology, and any attempt to manipulate results — by a person or software — is a punishable offence.

• Deliberately disconnecting during a game in an attempt to influence the outcome is prohibited.
• Disrespectful behaviour toward the dealer in a Live Casino game may result in the game being voided.
• Jet9 reserves the right to correct any abnormal winnings resulting from a technical error in any game.
• Any complaints regarding game outcomes must be reported to the support team within 24 hours.
• Our RNG (Random Number Generator) system is internationally certified and provably fair.

🚫 6. Prohibited Activities

The following activities are strictly prohibited on the jet9 platform. Violations may result in permanent account closure and, where applicable, legal action.

• Money Laundering: Using the platform for money laundering is strictly prohibited and constitutes a criminal offence.
• Bonus Abuse: Attempting to collect bonuses using multiple accounts or false information.
• Software Hacking: Playing games using bots, scripts, or any automated software.
• Account Sharing: Allowing more than one person to operate an account, or sharing account access with others.
• Chargeback Fraud: Deliberately initiating a payment reversal to gain an unfair advantage on the account.
• Collusion: Colluding with other members to manipulate game outcomes in your favour.
• Spamming: Posting advertisements or unsolicited messages in the platform's chat or community.

💚 7. Responsible Gaming Policy

Jet9 believes gaming should be a source of entertainment, not addiction. The mental and financial well-being of all our members is our top priority.

Our Responsible Gaming Tools:

• Deposit Limits: Set your own daily, weekly, or monthly deposit limits.
• Session Timer: Keep track of how long you play and set your own time limits.
• Cooling-Off Period: Take a break anywhere from 24 hours to 30 days.
• Self-Exclusion: Permanent account closure is available at any time.
• Reality Check: Your win/loss statistics are displayed at regular intervals.

For support with gaming addiction, please contact our support team or Responsible Gaming Visit the page.

©️ 8. Intellectual Property & Copyright

All content on the jet9 platform — including logos, designs, software, game interfaces, text, graphics, and all other elements — is the property of jet9 or its respective licensors.

• Using jet9's logo, name, or any brand assets without written permission is strictly prohibited.
• Copying, distributing, or reverse engineering any software on the platform is a punishable offence.
• Recording game content or live streams and sharing them on third-party platforms is prohibited.
• Limited use for personal, non-commercial purposes is permitted.

⚠️ 9. Limitation of Liability

Jet9 strives to deliver the highest standard of service at all times. However, certain circumstances beyond our control may occur for which our liability is limited.

• Jet9 is not liable for any game interruption caused by a loss of internet connection.
• Jet9 is not directly liable for transaction delays caused by third-party payment systems (Mobile Banking / Nagad / Rocket).
• The platform may be unavailable during technical issues or scheduled maintenance.
• Jet9 will not be held liable for any loss incurred if a member shares their login credentials with another person.
• Game outcomes are determined by the RNG system; any claim of external influence will not be entertained.

🔄 10. Policy on Changes to Terms & Account Closure

Jet9 reserves the right to amend, add to, or remove any part of these terms and conditions at any time. Continued use of the platform after any changes constitutes your acceptance of the updated Terms.

Grounds for Account Closure:

• If the member themselves requests account closure.
• For accounts that have been inactive for an extended period (more than 12 months).
• For serious violations of the terms, without prior notice.
• Upon instruction from law enforcement authorities.
• If evidence is found that registration was completed using false or incorrect information.

Contact & Complaints:

For any questions or complaints regarding these Terms, please get in touch with us. Our support team will resolve your issue within 48 hours.