Every piece of your personal information on the jet9 platform is stored with the highest level of security. Read our Privacy Policy and enjoy your gaming experience with complete peace of mind.
Every transaction and piece of personal information is secured with 256-bit SSL encryption. No third party can access your data.
Jet9 only collects information that is strictly necessary to provide its services. We never collect data beyond what is required.
We are fully transparent about where and how your data is used. There is no hidden data sharing.
You can view, update, or delete your data at any time. Your information belongs to you.
Jet9's data security systems are regularly audited by independent third-party experts to ensure the highest standards of protection are maintained.
Any privacy-related complaint is reviewed within 72 hours and the member is informed of the outcome.
Welcome to the jet9 platform. This Privacy Policy explains what information jet9 collects from you, how it is used, how long it is retained, and what steps we take to keep it secure. By creating an account or using the platform, you are considered to have agreed to this Privacy Policy. Please read it carefully before you get started.
We collect various types of information when you register and use jet9. This data comes from three main sources — what you provide directly, information collected automatically from your device, and data received from third parties.
| Data type | Example | Why It's Needed |
|---|---|---|
| Identity information | Full name, date of birth | Age verification & KYC |
| Contact Information | Mobile Number & Email | Account Communications |
| Payment information | Mobile Banking/Nagad number | Deposits & withdrawals |
| ID document | NID/Passport Scan | Identity verification |
| Account Information | Username & Password | Secure login |
Jet9 may request additional identification for large withdrawals or security-related reasons. This is to keep your account protected from fraud.
Jet9 uses your data solely for legitimate, stated purposes. We never use your information for unauthorized or unrelated activities. A full list of how we use your data is provided below.
If you no longer wish to receive promotional messages from jet9, you can opt out at any time by contacting our support team. This will not affect your gaming access in any way.
Jet9 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser that help recognize you on future visits.
Cookies can be disabled from your browser settings. However, turning off essential cookies may prevent certain key features of jet9 from functioning properly.
Jet9 uses analytics services such as Google Analytics. These services do not collect personally identifiable information — only aggregated, anonymous statistics are gathered.
Jet9 never sells your data. However, limited information may be shared with trusted partners in specific circumstances. The purpose of each such instance is clearly explained below.
Jet9 never sells or rents your data to advertisers, data brokers, or any other commercial third party. This is a core commitment we stand by.
Your data at jet9 is stored in secured data centers. We use industry-standard security technologies to protect your information from unauthorized access, modification, or destruction.
| Data type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulations |
| KYC Documents | 5 Years | Regulatory requirements |
| Gaming history | 3 Years | Dispute resolution |
| Marketing Preferences | Until Consent is Withdrawn | User Controls |
Jet9 believes that you are the true owner of your data. That is why you hold certain important rights over your personal information, and we fully respect each of them.
You can request to know what information jet9 holds about you.
You may request corrections to any inaccurate or incomplete information.
You may request deletion of your data under certain circumstances.
You may object to your data being processed for marketing or research purposes.
You can request a download of your data in a standard, portable format.
You may request that processing of your data be temporarily suspended under certain circumstances.
To exercise any of the above rights, email us at [email protected] or reach out via live chat. We will respond to your request within 30 days.
Jet9 is strictly intended for individuals aged 18 and above. We do not knowingly collect any information from anyone under the age of 18.
Date of birth is verified at registration. If we become aware that an account has been created by a minor, the account will be immediately closed and all collected data will be deleted.
If you believe an underage individual is operating an account on jet9, please contact us immediately.
Jet9 may update this Privacy Policy from time to time. Revisions may occur due to changes in law, the introduction of new services, or updates to our business operations.
For any privacy-related questions, requests, or complaints, please contact our Data Protection Team.
Our Privacy Officer will review your concern seriously and work to resolve it as quickly as possible. We want you to enjoy gaming on jet9 with complete confidence.
Your privacy is our top priority at jet9. Register with confidence and enjoy the thrill of thousands of games.